Where Salesforce meets Anthropic.
Every agentic enterprise runs on two layers that matter: a record it can trust and reasoning that can act on it. Cloud Integrate is a Salesforce Summit Partner and an official Anthropic partner, certified where the value concentrates.
The experiments worked. Then they stopped.
Over the past two years, almost every organisation ran the pilots: a copilot here, a chatbot there, a proof of concept that impressed in the demo and stalled in the meeting after. The pattern is consistent, and it is not a failure of the technology. Isolated experiments stall because they are isolated: disconnected from the record the business runs on, ungoverned, and owned by nobody. The industry has now priced that lesson in billions. The biggest names in AI are embedding their own engineers inside customers, because they have learned what we build for: a model without your record, your policies and someone accountable in the room is a demo. The question of this era is no longer what AI can do. It is which number it moved.
Three layers. Two of them decide who wins.
Our simplification of the agentic stack, and the honest version of where the value sits.
- Governance Runs on the governance rail: audit, permissions and compliance.
Engagement
Where work happens. Slack for your teams. Web, voice and messaging for your customers. Thin, purpose-built apps where a workflow deserves one. The layer is deliberately plural, and deliberately thin: the interface stops being the product.
- Governance Runs on the governance rail: audit, permissions and compliance.
Reasoning
Where decisions are made. Claude by Anthropic: frontier intelligence that reads the record, applies your policies, plans multi-step work and acts within the boundaries you set. Orchestrated through Agentforce and open protocols, governed rather than improvised.
- Governance Runs on the governance rail: audit, permissions and compliance.
Record
Where truth lives. Salesforce Customer 360 and Data 360: customer data, business process, permissions and metadata, connected to your core systems through MuleSoft. Headless by design: built to be read and acted on by agents, not only clicked through by people.
As the surface becomes conversational, value concentrates in the record and the reasoning. We are certified in both.
Certified on both sides of the stack.
Salesforce
Summit Partner: the highest tier of Salesforce partnership, held by delivering complex work on the record layer for years. Customer 360, Data 360, Agentforce, MuleSoft. We know what your record can carry and what it cannot yet, because we built records like it. Agentic value starts with an honest answer to that question.
Anthropic
Official Anthropic partner. Anthropic builds Claude, the reasoning layer trusted where the stakes are highest, and designed for the regulated industries we serve. Anthropic itself now embeds engineers inside companies until AI delivers in production; that is the model we have run in the Benelux from the start. Our consultants are trained and certified on Claude for the enterprise, embedded with your team, and we design reasoning that respects the record's permissions rather than working around them.
One partner for the record. One for the reasoning. One senior team, embedded until it works.
Your IP stays yours.
The question every board now asks before an agent goes live: where does our data go, and what does it learn? Our answer is short, and it is structural rather than contractual: the architecture makes the leak impossible before the contract forbids it.
Nothing you run trains anyone's model.
Your prompts, your record and your outcomes are not used to train the models we deploy. That is the standing posture of the reasoning layer we build on and a written condition of every architecture we design. Your competitive knowledge compounds for you, and only for you.
The record never leaves its boundary.
Agents reason over Salesforce data inside the platform's trust boundary, under your existing permission model. The reasoning layer sees exactly what the person asking is allowed to see. Nothing more, nothing broader, nothing pooled across customers.
Auditable by design.
Every agent action is logged, explainable and traceable to the record it acted on, mapped to EU AI Act obligations from stage one. If you cannot audit it, you do not run it. We hold ourselves to that sentence before any client has to.
Vertical use cases, not horizontal demos.
The value is never “an agent”. It is a specific decision, made better, thousands of times. These are the ones we build first.
Candidate matching with explainable reasoning, built for the EU AI Act's high-risk category. Around-the-clock candidate engagement, grounded in the live record. Compliance documentation that writes itself as the process runs.
Dispute and order resolution with full commercial context. Quoting and pricing agents working directly on the revenue record. Service that sees the whole relationship, not the last ticket.
Intake and waitlist coordination on one client record. Capacity matched to care needs the moment they change. Family communication that informs without adding work, inside NEN 7510 boundaries.
From isolated experiments to solutions ready for scale.
Identify
Find the use case where reasoning over your record changes a business number. Not the flashiest demo: the decision your operation makes a thousand times a week. This is what the free Agentic Scan is for, and it is where every engagement starts.
Prove
A governed pilot on your real record, with our consultants embedded in your team: weeks, not quarters. Success is defined in business terms before anything is configured, so what comes out is a decision, not another demo.
Productionise
The pilot becomes an operation: permissions, audit trails, escalation paths, EU AI Act readiness, and the change management that makes people trust what was built. Most implementations fail here. Ours are designed for here.
Scale
From one agent to a governed fleet. Performance monitoring, continuous optimisation and a pipeline of next use cases, run as a managed service so the value compounds instead of decaying.
High-risk AI systems must comply with the EU AI Act from August 2026. We build compliance in at stage one, because retrofitting governance costs more than designing it.
Start where the value is.
Six taps, ninety seconds, and an honest read on whether an agent will pay you back. A senior consultant follows up personally.
- 01 · Your world
Where do you operate?
- 02 · The decision
Which decision, made thousands of times a year, should improve first?
Staffing & RecruitmentRetail & B2B CommerceCareSomewhere else - 03 · The volume
How often is that decision made?
- 04 · The data
Where does the information behind that decision live?
- 05 · The owner
If an agent took this decision over tomorrow, who would own its performance?
- 06 · The run so far
What has your organisation run so far?
First mover, overdue.
You have a dense decision, structured data and an owner. This is the exact shape of agent work that reaches production. The follow-up conversation is about scope and metrics, not whether.
Value-rich, foundation-light.
The decision is worth automating; the foundation underneath it is not ready to carry an agent. Fix the data and the ownership first, or the agent automates confusion. That work is smaller than you think, and we will show you where it starts.
Ready. Aim at a denser target.
Your foundation can carry an agent today, but this decision will not pay one back. The follow-up brings the decisions in your sector that will.
Explore before you buy.
An agent is the wrong first purchase. A short process scan finds the dense decision and the data gaps first. Cheaper than a stalled pilot, and we will tell you honestly if agents are not the answer yet.
This pattern runs in production at YER.
This pattern runs in production at Rituals.
This pattern runs in production at Amsta.
Documented in our case register.
One more thing: candidate-facing AI sits in regulated territory under the EU AI Act. The follow-up covers what applies to you.
MIT found 95% of AI pilots deliver no measurable result; Gartner expects over 40% of agentic projects cancelled by 2027. The difference is scoping. That is why we scan before we sell.
Thank you.
The full read is on its way, together with the use-case map for your sector. A senior consultant follows up personally within one business day. No SDR, no sequence.
Not sure where to start?
A free scan with a senior consultant will tell you, with no obligation.