Managed transformation, not managed maintenance.
Every provider in the market defines managed services by tickets resolved and uptime maintained. We define it by business impact delivered. This page explains the difference, and what it is worth.
What a support-only contract costs you.
A platform that is only maintained does not stand still: it degrades. Users lose habits nobody rebuilds. Requirements change faster than configurations. Technical debt accumulates one small decision at a time. And three Salesforce releases a year, each carrying innovations your competitors will use, arrive and land unused. None of this appears on a ticket report. All of it appears, eventually, in the business case.
Four layers. Maintenance at the bottom, transformation at the top.
Managed Agent Layer
Govern the fleet.
As AI agents enter production they need what any workforce needs: performance monitoring, optimisation cycles, governance and a pipeline of next use cases. A layer no traditional MSP offers, and the natural continuation of the journey that starts on our AI Agents page.
Continuous Improvement
Drive growth.
Innovation sprints, new functionality design, process redesign, roadmap development and continuous data quality work. The layer where a managed service starts paying for itself, and where our name for this category is earned.
Run Support
Keep it optimised.
Incident and problem management, process optimisation, new feature development and full adoption of every Salesforce release. The platform stays stable, current and quietly improving.
Admin Support
Keep it running.
User administration, configuration and bug fixing. The foundation every platform needs, and the level no partnership should end at.
A managed service that runs on the technology it manages.
Traditional managed services scale with juniors: more tickets, more people, more hours billed. Ours scales with intelligence. Inside the Salesforce trust boundary, AI handles the mechanical work of service operations, and our senior consultants spend their time where judgement earns its fee. This is not a roadmap. It is how our service desk works today.
Triage before a human touches it.
Every incoming ticket is read, classified, enriched with org context and routed the moment it arrives. Seniors start where judgement is needed, not at the top of a queue.
Patterns, not repeat tickets.
Recurring incidents are detected across the ticket history and surfaced as root causes, so problems are engineered away instead of resolved again.
Knowledge that compounds.
Every resolution feeds a living knowledge layer scoped to your org, so the service gets faster and sharper the longer it runs.
Every hour intelligence saves on mechanics is a senior hour spent on your roadmap, inside the same contract.
Built like a consultancy, priced like a subscription.
Senior experts, not junior rotation.
Every engagement is staffed with experienced cross-cloud specialists, and the team that knows your org today works on it tomorrow. No re-onboarding, no knowledge drain, no offshore handoffs, no learning curve billed to your budget.
Your data foundation for AI, built continuously.
We clean, govern and optimise your Salesforce data as part of the service, so when you are ready for Agentforce and Data 360, your data already is. The expensive “readiness project” other firms sell you is the work we have been doing all along.
Revenue Cloud and CPQ depth.
Quote-to-cash is the most complex domain on the platform, and we treat it as a specialisation rather than generic admin support. Pricing logic, approvals, billing and the downstream financial integrations get specialist attention.
Every release is a business opportunity.
Salesforce ships three major releases a year. We analyse each one, prioritise what moves your business, and implement it as part of the service, so innovation arrives as a rhythm rather than a project.
Commitments in writing.
Response and escalation commitments are part of every contract, with senior accountability behind them. We put in writing what many providers prefer to keep vague; the specifics are in every proposal.
In production, every day.
Managed Transformation is not a launch offer. It is how these platforms run now, documented in our case register.
Start with the Health Check.
Free, senior-led and concrete. We audit your org, identify the quick wins, and show what Managed Transformation looks like for your platform and your ambition. No obligation, and you keep the findings.
Thank you.
A senior consultant will review your answers and follow up personally within one business day, with a proposed date for your Health Check.
What is Managed Transformation, and how is it different from traditional Salesforce managed services?
Traditional managed services keep Salesforce running: incident resolution, bug fixes, user administration. Managed Transformation goes further. We continuously optimise the org, implement new Salesforce innovations, improve data quality and redesign processes to drive measurable business outcomes. Think of it as a dedicated Salesforce strategy and delivery team, not a helpdesk.
Why a local partner instead of a cheaper offshore MSP?
Offshore rates look lower until the hidden costs arrive: time-zone gaps, communication overhead, rework, heavy client-side management, and limited feel for Dutch and European business practice, including GDPR. Our consultants work in your time zone, in your language, with your context, and the same senior team stays on your org.
Can we move our existing support contract to MTS?
Yes. Existing support arrangements migrate into the service, usually starting with the Health Check so the new scope reflects the org as it actually is rather than as it was contracted years ago.
What does the right scope look like for us?
That is exactly what the Health Check answers. Scope follows two things: the complexity of your platform and the ambition of your roadmap, and it grows as the partnership compounds.
Do you manage AI agents too?
Yes. Our Managed Agent layer provides performance monitoring, optimisation cycles, governance and a pipeline of next use cases for agents in production. The full architecture behind it lives on our AI Agents page.